Refund policy
Returns and Refunds
At TASTED LIKE ORIGIN, every coffee is handled with care and respect for its origin. If something isn’t right, we’re here to help.
Return Window
You may request a return within 10 days of receiving your order.
Condition
Items must be unopened, unused, and in their original condition.
Freshness and Hygiene
Coffee is a fresh, delicate product. Opened bags cannot be returned or refunded for hygiene and quality reasons. We roast and pack each coffee to preserve its integrity, and once opened, that freshness cannot be guaranteed.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery. We will review your case and provide a fair and transparent solution.
How to Return
To start a return, contact us at tastedlikeorigin@gmail.com. All approved returns should be sent to:
Dietikon, Zurich – Switzerland
Once your return is approved, we’ll provide a prepaid shipping label and instructions. Unrequested returns cannot be accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of your refund status. Approved refunds are processed to your original payment method within 10 business days.
Note: Bank or card processing times may vary. If more than 15 business days pass after approval, contact tastedlikeorigin@gmail.com.
